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Customer
service is at the core of our business. High quality standards are not a
thing of the past at W.S. Wilson.
They are a thing of the present and of the future and touches every aspect
of our business. From helpful and
courteous sales people to on time delivery to our AOG service, quality
reigns supreme and we are always
looking for ways to improve.
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Years
ago, when other suppliers were just talking about quality systems, W.S.
Wilson was already registered through Bureau Veritas as ISO 9002 and AS9000
compliant, and the FAA Advisory Circular AC-0056. Since
our original certifications, we have maintained and improved our status by
completing the upgrade to the current Quality System Requirements of ISO
9001:2000 and AS9120, and FAA AC-0056A, also verified by our Registrar
Bureau Veritas. Please see our certification below.
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All
products coming in to W.S. Wilson go through the Receiving Inspection and
Final Inspection as required by our
quality procedure. Additional Inspection is completed when required by a
contract, such as Dimensional and
First Article Inspection. When sampling inspection is done, it is done in
accordance with ANSI/ASQC Z1-4-1993,
Level S-2, 3, 4, or L-1. The calibration system is in compliance with
standards ISO 10012-1, and
ANSI/NCSL Z540-1-1994.
All product is shipped with the Manufacturer's C of C, W.S. Wilson C
of C, and the FAA 8130-3 form if applicable.
The Certification's are maintained electronically on a scanning system for
a 10 year minimum, and a minimum
of 7 years as a hard copy. Detailed procedures for Contract Review, Control
of Quality Records, Corrective & Preventive Action, Shipping Handling
and Storage, and Internal Quality Audits are in effect and monitored on a
regular basis.
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